Awaiting counsel review. The section structure and the plain-language summaries below are settled and reflect how we actually operate. The binding wording is being drafted with Lithuanian counsel and will replace each summary before launch. Nothing here is legal advice or a contract yet.
Plain-language summary first, in every section. Where the drafted wording and the summary ever disagree, we will fix the wording – if a clause cannot be explained in a sentence, it is probably one we should not be asking for.
The legal entity behind Nellie, the service being provided, and that these terms govern your use of it. Entity details are on the about page.
Nellie sends one-to-one messages to shoppers who consented, on your behalf and in your name, within limits you approve. She is software, she is not a guarantee of sales, and she operates under our messaging policy.
A percentage of the revenue she recovers, measured against a randomised holdout, net of refunds, cancellations, discounts she granted, shipping and tax. No recovery in a month means no fee for that month. The measurement method is published and forms part of these terms. We make no guaranteed return – any figure we quote for typical performance is an average across stores, not a contractual commitment.
When invoices are issued, the window to query a figure, and how a corrected statement is handled. Refunds discovered after invoicing are credited against the following month.
You are the data controller for your customers, your privacy notice covers the messaging, and you will not ask her to contact people who did not consent. Commercial limits she operates within are yours to set.
Incorporates the data processing agreement and the subprocessor list, including notice before a subprocessor changes.
No minimum term and no notice period. You can stop her immediately, export your consent ledger and conversation history, and you owe only recovery already earned. Deliberately short, because an easy exit is the point.
Standard limitations, plus where responsibility sits if a message breaches messaging rules – ours where our systems failed, yours where consent was not what you told us it was.
Advance notice for anything material, with the previous version kept available so you can see what changed.
Lithuanian law and the courts of Vilnius, without limiting consumer rights that apply regardless.
Questions before the drafted version lands: legal@trynellie.com.